Customer Support AI Chatbots: An Overview Customer support AI chatbots are computer programs that simulate human conversation, designed to interact with customers and provide assistance or information. Here's a breakdown of their functionality and key aspects: 1. What They Do: Answer frequently asked questions: They can be programmed to respond to common inquiries about products, services, or policies. Guide users through processes: They can assist customers with tasks like order tracking, returns, or account management. Provide product recommendations: They can suggest products or services based on customer preferences and past interactions. Offer 24/7 support: They can be available around the clock, providing instant assistance even outside of business hours. Plus, the bot will set an appointment for them to come into your business